FAQs

What types of apparel do you offer?

Zay Pak provides a diverse range of stylish and comfortable apparel, including trendy men's track suits and elegant sleepwear for women. Our products are designed to cater to both casual outings and relaxation at home.

What unique home decor items are available?

We offer distinctive home decor items such as the 3D moving sand painting table lamp, which combines art and functionality, making it an ideal gift for various occasions.

What is your return policy?

We have a 7-day return policy. Customers can request a return within 7 days of receiving their item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging.

How long does shipping take?

All orders are processed within 1-3 business days. Once your order has been shipped, you will receive a notification regarding the shipment status.

Do you offer free shipping?

Yes, we offer free shipping across Pakistan, ensuring a seamless shopping experience for our customers.

How can I contact customer support?

For any inquiries or assistance, you can reach us via email at zainj6056@gmail.com or by phone at 03261793005.

What should I do if my item is damaged or defective?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us promptly so we can evaluate the issue and provide a resolution.

Can I exchange an item?

The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

How long does it take to process a refund?

Refunds are processed within 10 business days after we receive and inspect your return. Please note that it may take additional time for your bank or credit card company to post the refund.